Return Policy

Return Policy

At OverTime City, we want you to love what you've ordered. If you're not completely satisfied with your purchase, we're here to help. Our return policy is designed to be fair, transparent, and customer-friendly. Please take a moment to review the following guidelines:

  1. Returns within 45 Days: You have 30 days from the date of delivery to initiate a return or exchange. If 45 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange.
  2. Eligibility for Returns: To be eligible for a return or exchange, your item must be unworn, unwashed, and in the same condition that you received it. It must also have all original tags and packaging intact.
  3. Return Process: To initiate a return, please contact our customer support team at [email address] or [phone number]. We will guide you through the process and provide you with a return authorization number.
  4. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that your return is received. If the return is due to a mistake on our part (wrong item sent, damaged item), we will cover the return shipping costs.
  5. Refunds and Exchanges: Upon receiving and inspecting your returned item, we will send you an email notification regarding the approval or rejection of your refund or exchange. If approved, your refund will be processed to your original payment method. If you choose an exchange, we will ship the replacement item to you promptly.
  6. Damaged or Incorrect Items: In the rare event that you receive a damaged or incorrect item, please contact us immediately. Provide photos of the issue along with your order number. We will work to resolve the issue promptly.
  7. Restocking Fees: We do not charge restocking fees for standard returns or exchanges.
  8. International Returns: For international returns, please contact our customer support team for specific instructions.
  9. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to reach out to us at info@OverTimeCity.com or 929-430-5958. We're here to assist you. 

 

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